Horrific Service from Old Mutual

Absolutely horrific service from Old Mutual. I submitted my claim on the 19th of June 2024. I logged complaints, visited the East Rand Mall branch twice. I called the call centre on numerous occasions and the best response is, "It has been escalated" I am disgusted with the lack of urgency, emphathy and horrific service from Old Mutual. To date, Im still calling, following up with absolutely no feedback!! Ive had my funeral policies with Old Mutual for four years, it's the 1st time I submitted a claim and this is the service Im getting. I think it's time to take my policies somewhere else. If this is the service Im getting from getting from a "reputable company", then I won't advise anyone to consider Old Mutual!