Horrific service 2018!

I was in Old mutual, Greenstone about an hour ago with my mom and we were met with the worst customer service. We walked into the branch and the receptionist was so rude. She wouldn’t stop and speak to us, she kept walking passed while speaking and she wasn’t even attending to anyone else. Then another lady called Jabu Zwane attended to us who was even worse. When I asked her questions or showed her documentation, she snapped at me rudely and even put her hand in my face to stop me from speaking. Instead of telling us the result of our query as soon as we sat down she sat on her computer to try and prove a point that my mother was over age for what we were seeking. She could have easily asked my mom her age and kindly told us she doesn’t qualify but instead this Jabu lady took my mothers ID and her calculater, turned the screen and proudly said she doesn’t qualify because she’s too old. At the end of this I asked her if we could rate her services and she rudely snapped at me saying I cannot rate because I am not a client to which my mom responded that we both just experienced her service. She then proceeded to say that we cannot rate her services because she did not provide us with any service. I asked her what our interaction meant and told her she just provided customer service. I then asked her for her name to which she hesitated and repeated that we can’t rate her services. After some probibing she eventually gave us her name and surname.

As someone who serves in the hospitality industry, I have never seen such poor customer service! Old mutual needs to train their staff better to avoid more angry customers.