Horrid Policy Cancellation Process

I app**** for an investment policy online on the 30 July 2021, no forms were or ID were requested to confirm the identity of the applicant. Now that I'm requesting a cancellation I'm put through hoops. It's been a whole week and a half of emails back and forth, with nonsensical demands.... I don't know if you're pushing for the debit date so you can debit my bank account and charge me fees for cancelling, I honestly hope that is not the case, for your sake!