HORRIBLE TERRIBLE BAD AWFUL DREADFUL HORRIFIC SERVICE

Old Mutual has to most horrible, awful, terrible, bad, horrific, dreadful service ever. I have been trying to withdraw a portion of my pension fund and preserving the balance to Stanlib since July 2023. Now in September they are claiming to have sent the ROT link to Stanlib which they didn't. Stanlib is say we have not received that link where we need to accept the instruction and Old Mutual is insisting that they have sent the link. I have been on the phone for 2 weeks just trying to get them to send the link to Stanlib but they are always coming up with stories. Old Mutual is the worst of them all and I wouldn't recommend any one to use their pension fund services. It looks like their intention is to frustrate me to such a point that I ask if they can preserve the funds for me.

Old Mutual if you are so confident about your systems, why are so many people unhappy about your service? Please keep in mind that is is my money that I am claiming I am not asking for a loan.

Can you please sort this out and pay out my pension money, that is my money, I am not applying for a personal loan