HORRIBLE SERVICE FROM SUPERFUND CUSTOMER SERVICE

Item: Old Mutual
Rating: 1
Author: nonkululeko D

I just got out of a call with Kyle Roman inquiring about my superfund benefit and he told me rudely that he has to cut the call as you close at 5 and I’ve been on a call with him for 7 minutes. It’s 4:30 right now. Why would that be an issue as I’m a customer as well and I need assistance with MY MONEY that I’ve trusted you guys with???? Unbelievable service, to say the least. I haven’t even gotten the assistance I needed!!!!!

Helpful (0)

Replies (3)

Old Mutual's replyOfficial

18 May 2022, 16:37

Dear Nonkululeko

We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.

Regards
Thabiet Mintin
Old Mutual Complaints Management

Old Mutual's reply18 May 2022, 16:37

Official

Dear Nonkululeko

We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.

Regards
Thabiet Mintin
Old Mutual Complaints Management

nonkululeko D's updateReviewer Update

19 May 2022, 12:32

Hi. After how long will I be contacted? I urgently need assistance with my Superfund. Kyle gave me information different to what your self service gave me!

nonkululeko D's update19 May 2022, 12:32

Reviewer Update

Hi. After how long will I be contacted? I urgently need assistance with my Superfund. Kyle gave me information different to what your self service gave me!

nonkululeko D's updateReviewer Update

12 Jul 2022, 19:50

For anyone reading this review, I still would not recommend Old Mutual. Invest your money somewhere else (and yes, I did end up being assisted). Try Sanlam. They have better products and services

nonkululeko D's update12 Jul 2022, 19:50

Reviewer Update

For anyone reading this review, I still would not recommend Old Mutual. Invest your money somewhere else (and yes, I did end up being assisted). Try Sanlam. They have better products and services