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sarah P
1 reviews | Active since Jul 2015
28 Nov 2024, 07:42
Horrible service from Old mutual as they know once you are deceased you wont be able to fight for yourself
Its been over 1 year since i have put in a claim for my late daughter policy at old mutual, I have been doing multiple followups calling head office and going to their branches but i am getting zero help. People should stop using old mutual imagine paying a policy and once you have passed on your loved one struggle to get your payment. The service from this company is horrible i am not the first to complain there is a lots of people complaining but to them is business as usual.
Its very sad how they treat people and also not replying to emails which i kept as proof. I have already been asked 5 times to fillin same claim documents this is horrible because unfortunately my late child wont be able to fight for herself. As a mother this is very painful for me, i need to take care of my grandchildren as my daughter trusted me to be a beneficiary and look after her children unfortunately it seems like my grand children will not get the benefit of what their mother worjed hards for and left for them because of old mutual she trusted the wrong company. I currently use my grant to take care of the kids.
I guess even this review they will ignore as they ignore everything. Horrible service
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Helpful (0)
Replies (14)0
Replies (14)
Old Mutual's replyOfficial
28 Nov 2024, 08:47Good day Sarah,
We have received your review and sincerely apologise for the distressing experience you have described. Hearing about the challenges you and your family have faced during this difficult time is deeply concerning.
Please be assured that we take your concerns very seriously. We are committed to investigating this matter thoroughly and addressing the delays and miscommunication you have experienced.
We understand the importance of finalising this claim as quickly as possible, and we will do everything possible to provide clarity and resolution.
Kind regards,
Old Mutual Complaints Management
We have received your review and sincerely apologise for the distressing experience you have described. Hearing about the challenges you and your family have faced during this difficult time is deeply concerning.
Please be assured that we take your concerns very seriously. We are committed to investigating this matter thoroughly and addressing the delays and miscommunication you have experienced.
We understand the importance of finalising this claim as quickly as possible, and we will do everything possible to provide clarity and resolution.
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply28 Nov 2024, 08:47
Official
Good day Sarah,
We have received your review and sincerely apologise for the distressing experience you have described. Hearing about the challenges you and your family have faced during this difficult time is deeply concerning.
Please be assured that we take your concerns very seriously. We are committed to investigating this matter thoroughly and addressing the delays and miscommunication you have experienced.
We understand the importance of finalising this claim as quickly as possible, and we will do everything possible to provide clarity and resolution.
Kind regards,
Old Mutual Complaints Management
We have received your review and sincerely apologise for the distressing experience you have described. Hearing about the challenges you and your family have faced during this difficult time is deeply concerning.
Please be assured that we take your concerns very seriously. We are committed to investigating this matter thoroughly and addressing the delays and miscommunication you have experienced.
We understand the importance of finalising this claim as quickly as possible, and we will do everything possible to provide clarity and resolution.
Kind regards,
Old Mutual Complaints Management
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sarah P's updateReviewer Update
05 Dec 2024, 09:13Old Mutual can we please have feedback.
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sarah P's update05 Dec 2024, 09:13
Reviewer Update
Old Mutual can we please have feedback.
Old Mutual's replyOfficial
05 Dec 2024, 09:24Hi there, we have received your message and we will provide you with an update soon.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
Old Mutual's reply05 Dec 2024, 09:24
Official
Hi there, we have received your message and we will provide you with an update soon.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
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sarah P's updateReviewer Update
10 Dec 2024, 12:49Old Mutual we still waiting for your fair head department to call. This claim has already been moved from one department to the other (4 departments). Can you ensure that this is resolved before close of business we really tired on how you treat customers.
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sarah P's update10 Dec 2024, 12:49
Reviewer Update
Old Mutual we still waiting for your fair head department to call. This claim has already been moved from one department to the other (4 departments). Can you ensure that this is resolved before close of business we really tired on how you treat customers.
Old Mutual's replyOfficial
10 Dec 2024, 15:20Hi Sarah
We have noted your message and have requested that the team make contact with you.
Regards
Old Mutual Complaints Management
We have noted your message and have requested that the team make contact with you.
Regards
Old Mutual Complaints Management
Old Mutual's reply10 Dec 2024, 15:20
Official
Hi Sarah
We have noted your message and have requested that the team make contact with you.
Regards
Old Mutual Complaints Management
We have noted your message and have requested that the team make contact with you.
Regards
Old Mutual Complaints Management
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sarah P's updateReviewer Update
10 Dec 2024, 16:28Its almost close of business today still no contact made. please confirm when will the team make contact. I am really tired of this bad treatment, there is no proper communication we always have to followup and make noise for people to do their job.
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sarah P's update10 Dec 2024, 16:28
Reviewer Update
Its almost close of business today still no contact made. please confirm when will the team make contact. I am really tired of this bad treatment, there is no proper communication we always have to followup and make noise for people to do their job.
Old Mutual's replyOfficial
10 Dec 2024, 18:00Hi, we can confirm that a member of our team will be reaching out to you by tomorrow.
Old Mutual's reply10 Dec 2024, 18:00
Official
Hi, we can confirm that a member of our team will be reaching out to you by tomorrow.
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sarah P's updateReviewer Update
11 Dec 2024, 11:40Thank you for confirming but its almost mid day no phone call you dont take your customers serious.
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sarah P's update11 Dec 2024, 11:40
Reviewer Update
Thank you for confirming but its almost mid day no phone call you dont take your customers serious.
Old Mutual's replyOfficial
11 Dec 2024, 15:49Hi Sarah, the team sent you an email this morning. You are welcome to respond to the team directly and they will communicate with you accordingly.
Old Mutual's reply11 Dec 2024, 15:49
Official
Hi Sarah, the team sent you an email this morning. You are welcome to respond to the team directly and they will communicate with you accordingly.
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sarah P's updateReviewer Update
11 Dec 2024, 17:31I have not recieved an email from them Old mutual this is totally unacceptable and i am tired because you are failing clients and now this query is refered to another department that will take another year. i dont think people should invest their money in your business as you abuse beneficiaries once people die. You are not relaible at all the kids are suffering while their mother worked hard to ensure they will be taken care of financially. This is really sad
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sarah P's update11 Dec 2024, 17:31
Reviewer Update
I have not recieved an email from them Old mutual this is totally unacceptable and i am tired because you are failing clients and now this query is refered to another department that will take another year. i dont think people should invest their money in your business as you abuse beneficiaries once people die. You are not relaible at all the kids are suffering while their mother worked hard to ensure they will be taken care of financially. This is really sad
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sarah P's updateReviewer Update
11 Dec 2024, 17:35Empty promise that they will call which they never did your service is really bad. People should know once they are gone from this earth the beloved ones will suffer.
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sarah P's update11 Dec 2024, 17:35
Reviewer Update
Empty promise that they will call which they never did your service is really bad. People should know once they are gone from this earth the beloved ones will suffer.
Old Mutual's replyOfficial
11 Dec 2024, 19:23Hello Sarah P, we note that you have responded to the email, this afternoon, we have followed up with our team, and they will be in touch.
Old Mutual's reply11 Dec 2024, 19:23
Official
Hello Sarah P, we note that you have responded to the email, this afternoon, we have followed up with our team, and they will be in touch.
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sarah P's updateReviewer Update
12 Dec 2024, 12:08The email i responded to was from your complains department telling me to directly contact a specific department in old mutual. Can you get relevent people to call or are you going to continue making me a fool saying somone will call and no one does? This maybe needs to be escalated to insurance Ombudsman as it looks like clearely you not will to help and i will also share this on other platforms so that the world can know how clients a badly treated and you just respond for the sake of respknding not actioning complaints.
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sarah P's update12 Dec 2024, 12:08
Reviewer Update
The email i responded to was from your complains department telling me to directly contact a specific department in old mutual. Can you get relevent people to call or are you going to continue making me a fool saying somone will call and no one does? This maybe needs to be escalated to insurance Ombudsman as it looks like clearely you not will to help and i will also share this on other platforms so that the world can know how clients a badly treated and you just respond for the sake of respknding not actioning complaints.
Old Mutual's replyOfficial
12 Dec 2024, 15:37Hi Sarah, we understand the delay can be frustrating. Rest assured that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
Old Mutual's reply12 Dec 2024, 15:37
Official
Hi Sarah, we understand the delay can be frustrating. Rest assured that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management