Horrible Service from Old Mutual

Good day

I would like to write about the bad experience I had with Old Mutual earlier today. I called Old Mutual requesting a quotation for a life cover which includes death, disability and retrenchment. I was very clear on my request, as I even ask for waiting the periods on all three benefits. The consultant confirmed twice, our telephone conversation that there was no waiting period on the retrenchment cover as long as I’m employed for more than 2 years with the same employer. I even asked about the premium for all the benefits and she confirmed the amount.

I requested a copy of the policy, which was sent after I requested it two times. The policy included only death and disability benefits but, not retrenchment.

I called in and requested immediate cancellation and proof of cancellation which I still have not received.

The Sales Manager, who was standing in for the consultants direct manager said she would follow investigate and get back to me. She called me back few minutes later; first she admitted that my request was clear in the conversation, than she tried to explain the different covers Old Mutual has, as if there was a misunderstanding or a mistake from from the consultant.

The service I received from Old Mutual was Horrible.