Horrible service from Old Mutual

I have a personal loan with Old Mutual Finance. I experienced some problems and could not make payments until my account was handed over to their legal department. I made an arrangement for payment which I have honored every single month. I used to get paid on the 20th of each month but I am currently unemployed as of November 2020. I advised Old mutual consultants of this and asked for my debit order to be deducted on the last day of each month (30th) as I am receiving my UIF payments on that specific day. They asked me to send proof that I am currently unemployed in order for them to change the debit order date to the 30th. I sent them a letter from my previous job advising of this, however, they still deduct on the 20th when I do not have funds in my account. They then continue to call me countless times after the 20th (from this number: ***) to advise that they have not received payment. I have to explain the same thing over and over again that I do not get paid on the 20th but will have funds in my account on the 30th of the month.

I spoke to a consultant yesterday who assured me that they received my documentation and the debit order date will be moved to the last day of each month. This morning I receive a bank notification that a double deduction was made on my account by Old mutual. They did the same thing for the month of February and apologized and advised that it was a system error. i am livid to see that the same thing happened again this month!!!!!!!! It is quite frustrating for me to be keeping up to my end of the deal with Old mutual, however they feel they can do as they please on my account. Whenever a debit order is processed and I do not have sufficient funds, I am charged bank fees on the account which I have to pay for. I currently do not have sufficient funds to cover all my debit orders today because Old Mutual does as they please on my banking account. The staff is *********** and they do not even sympathize with their clients when speaking to them.

I have never experienced such horrible service ever!