Horrible service ever !!!!!!

Horrible service ever!!!

1. On 21 09 2021 my sister made an EFT payment from old mutual money account to my standard bank account. Since then we did not receive the money. We were sent from pillar to post by old mutual staff. Even managers couldn’t even resolve the matter following several escalations. We stopped Pursuing the matters.

2. On 08 02 2022 I withdrawn R2000 from the money account. The money was not dispensed by the machine. I then received an SMS saying money reversed , to my surprise when I attempted to withdraw the money there was nothing. I then called old mutual and I was advised that it takes 48hours . Their SLA has since passed , still no funds in my account. Yesterday I wrote a request on Facebook and today I woke up to an email informing me that money was reversed as if I was dumb enough to see from my phone. They then attached a statement , disgusting!!!! What am I supposed to do with a statement??? They didn’t even bother to reassure me that they are investigating the issue at hand. I lost hope and trust on old mutual. The thought of me going to their branch in Tzaneen makes me sick and my knees weak because they are so *********** to handle such complicated cases.

DO NOT TAKE COVERS WITH OLD MUTUAL , their services is disgusting!!! I am going to cancel this account and my investments.

Old mutual does not care about their clients at all. This is my third encounter getting this horrible service. I regret ever giving them a second chance.