HORRIBLE SERVICE DISGUSTED SERVICE

Been paying since December 2023 after my mum lost her job and she went to the woodmead branch to make sure all is in order and she was advised all payments are in order and policy is up to date than in July 2024 they tell her the policy lapsed in December 2023! My mum was retrenched since 2022 September and Old Mutual Woodmead has her updated details. Than the below feedback is given after payment made since 2023. My dad is in a critical condition in hospital. If anything happens his corpse will be dropped off at Old Mutual and they will see what what they do with it. Make sure my payments from 2023 are all refunded within 24 hours!!!!

Good day

Thank you for your e-mail received.

The lapse communication was sent to *** and +*** on 02/03/2023 and 03/03/2024 and again on 14/03/2023 and 15/03/2024.Please find attached lapse letters .

Last debit order premium received was 28/12/2022 Debit order for 27/01/2023 was returned unpaid. From February to June 2023 you were paying cash and policy lapsed 30/12/2023

Kind regards

ELIZABETH NGIDI