horrible service

I initiated the process to cancel my Old Mutual Savings Free Plan in August due to ongoing dissatisfaction with the poor standard of customer service. My attempts to terminate this product have been met with nothing but administrative failure and unhelpful staff.

Since August, I have called Old Mutual approximately four times to follow up and confirm the cancellation. On each occasion, the agents were highly unhelpful and appeared reluctant to assist with the termination request.

During my last confirmed call, I was explicitly told that the plan had been cancelled and that the final debit would be deducted in September. This timeline was acceptable, and I took their word as confirmed.

However, it is now October, and I have been subjected to an unauthorized debit from my account. This demonstrates a complete lack of follow-through and a failure by the administrative team to perform a basic function: processing a mandatory termination request.

I have clearly communicated my dissatisfaction and requested cancellation multiple times, yet Old Mutual has not only wasted my time but is now ********ly deducting funds for a plan I was promised had been cancelled.

If I could leave a zero-star rating, I would. This level of service, or lack thereof, is disgraceful. I demand immediate rectification, full reimbur*****t for the unauthorized October debit, and proof that the plan has been permanently terminated.