DM
Dudu M

1 reviews | Active since Oct 2014

02 Feb 2021, 10:09

HORRIBLE SERVICE

Families take out this life policy to assist loved ones left behind when they have passed on only to find that old mutual & their consultants will DRAG WHEN Processing claims ,they promised to pay out within 7 to 14 working days in December to date claim has not been paid ,why are you taking people from pillar to post when it comes to PAYING OUT BUT NEVER FORGET TO DEDUCT PREMIUMS??? KNOE ANYTHING ABOUT TRETING CLIANT FAIRLY? THEY MUST CALL

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Replies (1)
Old Mutual
Old Mutual's reply02 Feb 2021, 11:07
Official
Dear Dudu

We are sorry to hear about the service experience. We will investigate and contact you directly to assist.

Regards
Complaints Management