Horrible Service

Early October 2022, I submitted a notice to withdraw funds from my investment. Upon submitting the notice, I received a confirmation that it takes between 5 - 7 days to pay the funds into my account. on the 17/10 I received a Compliance form that I needed to complete. I completed the form and sent it back. Since then I have been calling customer services to enquire about the payment. None of the staff seems to know what is happening. They all promise to escalate the matter and revert to me. To date I have not heard from Old Mutual. They are *********** and ********. Their service is poor and dont care about their clients. I am tired of calling them. I wish I can transfer all my policies to a competent insurance that values their clients.