Horrible Service

I keep on getting horrible service from oldmutual. First it was wrong information provided by a call centre agent which led to me reversing a debit order because she told me my withdrawal was rejected without providing reason and even after reporting it no feedback whatsoever in terms of service recovery except being threatned that my investment would be cancelled, look, I do not want it anymore and please pay me all the funds in my investment as soon as possible. I made a first withdrawl on the 14th of February 2022 and when I called to follow up in 5 days, the agent could not see anything but promised to eacalate the query. I received a call, the lady assisting asked to put me on hold while she checks the system. The phone disconnected, never ever heard from her. I need you to pay whatever that is available to my capitec account and according to the three withdrawl requests that I have made which todate no payment no correspondence has come forth and once you pay all my money, I want you to close that account. Allan Gray showed some level of competency. Policy number ***5 and ID number ***