Horrible Service by Luyanda Dikiza of Old Mutual

This is a review of Finance Adviser, Ms. Luyanda Dikiza over 14 month and the horrible service I've received over time!

On 14 February 2017, I sent her an email ********** requesting tax related documents and clarity on tax related matters on my policies. She never responded to my email, instead she contacted me on another unrelated matter. On 19 January 2019, I sent her an email regarding cancelling the Education Policy I have in place with Old Mutual, she never got back to me. I called her on this matter on her landline and her phone ( ********** 729) was not taking calls, I then called her on her mobile phone, to which she answered and said to call after 5 minutes and I did, but she didn't pick up my call. I sent her a follow up email still on 19 January 2019 and she asked me to call her back! After so many attempts to get hold of her, she still asked me to call her back, she didn't take the initiate to contact me. I'm unhappy and frustrated with the service I've received from you. On 28 January 2019, again I sent another email to Ms. Dikiza, mentioning to her that the email was a courtesy email, before I send a formal complaint to the Complaints department. I thought having opened about my intentions, she'll fix our relation, that didn't happen. After so many attempts, she FINALLY rep**** to me about my request on 29 January 2019. She then explained the process of cancelling a policy. She gave an option of faxing the documents to ***or sending it back to her and she'll assist. I chose the option of sending the documents to her; to which she rep**** and said the process takes 7 to 14 working days. I completed the disinvestment forms she sent me. I then sent the completed and signed forms back to her on 05 February 2019. She acknowledged receipt of the documents and advised that the forms have been submitted for processing. That was the last time I heard from her! On 26 February 2019 (which was working day 15), I sent a follow up email to determine how far in the process my application is. To which she did not respond! On 27 February 2019 (working day 16), I sent another follow up email; to which she did not respond again! On 28 February 2019 (working day 17), I sent another follow up email; to which she did not respond again! On 06 March 2019, I eventually called the Max Investment Call Center to find out the progress, only to find out that Ms. Dikiza never even submitted my documents for review! I then had to redo the whole process again, which I did!

What SOLUTION do I require? 1. Resolve my query and cancel my policy! 2. Change Luyanda Dikiza as my Financial Adviser! 3. I still have other policies with Old Mutual; I would like to keep them with Old Mutual, for this to happen, change Luyanda Dikiza as my Financial Adviser and give me someone else