HORRIBLE SERVICE AT OLD MUTUAL

My Late Father who passed away about 20 years ago took a Retirement Annuity with Old Mutual. We have been trying to get the funds paid out for the last 5 years with no success and Old Mutual pushing us from pillar to post. We have been calling Old Mutual on a daily basis to try and get the matter resolved and seems that they are only interested in passing the buck and no one is taking ownership in trying to resolve the matter. We are told to get the Tax Clearance from SARS as his tax number has been deactivated, and SARS tells us that they need a letter of Authority from the Master of the High Court, who in turn tell us that they will not issue the Letter of Authority as the policy does not form part of the Estate. One is stuck between a rock and a hard place, and Old Mutual who sit with the money do not make any initiative or try to assist in resolving the matter. I just feel that if you leave your policies with an institutions that is not interested in servicing and assisting beneficiaries, what will your beneficiaries do in the time of need?