Horrible Service

I am so disappointed in Old Mutual before the lock down could start i needed to decrease my cover amount and Old Mutual was unable too. I took the payment holiday for 3 months and as this is my last month on it I wanted to change my cover unfortunately Old Mutual system cant do it and I am now forced to pay a premium I cannot afford due to me not working anymore. I have called the call center holding on for over half an hour and there is no answer, its so frustrating and causing me so much stress. Makes me think what will happen when I have a claim since the phones are not getting answered.