Horrible Service

I am paying for my mothI am extremely frustrated with the shocking service from Old Mutual. I pay for my mother’s Greenlight policy and updated my banking details months ago, yet the debit order has not gone through on the new account. I have sent countless emails to *** and only ever receive automated responses. Despite following up many times, no one has ever come back to me. My mother has also tried calling ***and is kept on hold for over 30 minutes with no answer. She is a pensioner and cannot afford to waste her time and money like this. It is unacceptable that after months of trying, not a single person from Old Mutual has taken responsibility to resolve this issue. The complete lack of service, accountability, and communication is disgraceful.