Horrible Service

Their staf is very unprofessional. When you call in they sound as if they are asleep and they will make every effort to avoid helping you. I called in to find out if the instruction submitted to them on the 4th of March were processed because we never got any feedback even though the said it will take 5-10 days to process. I was on hold for over half an hour and were transferred about 5 times and every time the person who answered the phone asked if they can help me. When I explained what I needed they did not even give me an opportunity to speak they just said that they will transfer me, and every time if were transferred the the same department. Only after I started yelling at the last person to stop transferring me and do his job did he actually take down the policy number and help me. This is ridiculous... If Old Mutual don'f care about their client why do they want our money?