KS
Kimberley S
1 reviews | Active since Jun 2014
27 May 2025, 14:34
Horrible service
OMGS is quick to take money from policies but when it comes to paying out, they delay and look for every reason not to assist with the pay out of the money. Their consultants are not well equipped to deal with the matter and sadly so very unremourseful. It is such a disgrace that such a big company can have such bad service.
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
27 May 2025, 14:46Good day Kimberley,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply27 May 2025, 14:46
Official
Good day Kimberley,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
KS
Kimberley S's updateReviewer Update
29 May 2025, 10:19An old mutual representative contacted me via email with no assistance at all, telling me what I already knew and complained about. It seems that they do not make any effort to fully understand and resolve the matter at hand. Are these consultant trained to deal with clients well or just jump and give the first response that comes to mind even though it doesn't make sense? Head office Old Mutual reps have HORRIBLE AND DISGUSTING customer service. They cannot even guide their consultants at the branches. When we phone the head office claims department, the consultants are very rude and disrespectful and at some point even demeaning. How's this for a service provider?
KS
Kimberley S's update29 May 2025, 10:19
Reviewer Update
An old mutual representative contacted me via email with no assistance at all, telling me what I already knew and complained about. It seems that they do not make any effort to fully understand and resolve the matter at hand. Are these consultant trained to deal with clients well or just jump and give the first response that comes to mind even though it doesn't make sense? Head office Old Mutual reps have HORRIBLE AND DISGUSTING customer service. They cannot even guide their consultants at the branches. When we phone the head office claims department, the consultants are very rude and disrespectful and at some point even demeaning. How's this for a service provider?
Old Mutual's replyOfficial
29 May 2025, 10:31Dear Kimberley,
We note your comments, please be advised that this matter is being attended to in a manner to protect the confidentiality of our client's information. Kindly respond to our complaint assessor via email, and we will assist you further.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to in a manner to protect the confidentiality of our client's information. Kindly respond to our complaint assessor via email, and we will assist you further.
Regards
Old Mutual Complaints Management
Old Mutual's reply29 May 2025, 10:31
Official
Dear Kimberley,
We note your comments, please be advised that this matter is being attended to in a manner to protect the confidentiality of our client's information. Kindly respond to our complaint assessor via email, and we will assist you further.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to in a manner to protect the confidentiality of our client's information. Kindly respond to our complaint assessor via email, and we will assist you further.
Regards
Old Mutual Complaints Management