Horrible service

<p>I am writing a complaint on behalf of my mother, she is complaining about his yearly annuity money she has invested with Old mutual for years she has had this business with them, my mom has an advisor there Mr M Mdala she called my mother to come to sign the documents since she will getting his money end of march and 1st of April 2017 so my mom went there and confirmed if she wants to get paid monthly how can she do it, then the advisor did not tel my mother that it will impact this April and my mom thought so she signed the documents. My mom is a very sick person, with chronic sicknesse, she was recently admitted and now we have hospital bills to pay. So the end of March 2017 only R2000 went through to my mom's bank account so my mom started to panic and had a Asthma attack, sorted it out then we went to the Old Mutual same day when the money came through and they said we will go the Head office in Fourways to speck to the Manager of the advisor Mr M Mdala so we agreed to that and we went to Fourways on the 4th April 2017 and the Manager promised and said there was a miscommunication between my mother and the advisor so yes we can reverse the money it will take about 3 days excluding weekends and public holidays. Up until today we had nothing but then we called in today to confirm on what is going on they advised the application declined it will be reversed only next year April. My question is why did they say itbwill take 3 days where as its not yet assessed if wedid not call today when will they tell my mom this bad news its very disturbing because my mom has bills that needs to be settled This is ******* old mutual must go to hell they have to pay back my mom's money and we will be taking our business else where after this incident and want the other clients to notice what are they doing to pension people's money. Please help us</p>