Horrible service

For the Last 2 days I've spend more the a R120 in airtime just to get my super fund balance statement. Every agent I've spoken with so far has either told me they've send my statement I'm suppose to get it in the next 5minutes or they'll logg a call back I have never received a call back. Today I spoke to 4 consultants. The fourth one send me the statement and I received it, after she told me sehe can not send it i should access it via whatsapp. But again to my disappointment it's a statement of June 2021. I've never imagined I'll get such horrible service from a company I worked for a month ago. As a customer I'm disgusted by the service I've been receiving. And the money I have to spend on airtime.

Two days later, R120 poorer and still waiting on a Statement