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ku P
1 reviews | Active since Jun 2020
08 Apr 2026, 09:32
Horrible service
I have been on the phone for over an hour. I needed assistance with my investment. I was transferred from customer services after 20 minutes on the line to group schemes. I spoke to a gentle man who said he will put me through. After waiting for about an 13 minutes I apoke to a lady who just transferred me. After waiting again i spoke to a different gentleman who now tell me he doesnt have access to investment. He transferred me only to wait and the line went dead. This is appalling and I am disgusted with this experience.
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Old Mutual's replyOfficial
08 Apr 2026, 09:47Good day
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply08 Apr 2026, 09:47
Official
Good day
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management