Horrible service

<p>I have been trying to deinvest one of my policies with old mutual. I was given forms to complete which I did and sent them back. I then got an email to say I did not supply all the documents. But it was never specified what was missing. So I resent the documents and asked if they have now recieved. I was told the De-investment form was not there, yet it was the first document attached. Then I sent the de-investment form on it on, then the other supportiing documents individually. I then got an email to say I must include the policy number on the document and they supp**** the policy number....dah. So I did like wise and rresent the document. Now a week later I get an email saying i must correct my policy number? To what cause I put the policy number they gave me??? Frustrating. I think this is pure incompetency at its worst.</p> <p>I even logged a complaint on the old mutual website and am waiting to see what happens next. In the meantime I am still waiting for them to process my application and the worst thing is opportunities are passing by as I am being sent from pillar to post</p>