1 reviews | Active since Oct 2011
Horrible Service
<p>The day I cancel everything with Old Mutual will be the day I find peace in my life. I don’t understand what is the purpose of having a financial adviser if I still have to do everything myself. I since completed forms on the 6th of July to disinvest and till today I'm still waiting. I called your HO today and I’m told this is still in the process and yet I was told it will take 7 working days. This is despite how I expressed to my financial adviser the urgency of my needing this money and still I get no support from her. I know I'm not a million rand portfolio client but surely I should be given some kind of service. I have to call the HO myself for updates as she doesn’t bother to keep me in the loop. Please can someone intervene in getting this sorted out for me?</p>
Thank you for bringing this to our attention.
We will investigate and contact you directly to resolve.
Kind regards
Coleen Aanhuizen
Thank you for bringing this to our attention.
We will investigate and contact you directly to resolve.
Kind regards
Coleen Aanhuizen
Dear Yiselwa
I refer to your complaint of 19 July 2016. I am sorry to hear about your service experience and that you had to resort to the website to have this matter resolved.
The payment was finalised this morning. The funds should be available in your account within 48 hours.
Kind regards
Coleen Aanhuizen
Complaints Management
Dear Yiselwa
I refer to your complaint of 19 July 2016. I am sorry to hear about your service experience and that you had to resort to the website to have this matter resolved.
The payment was finalised this morning. The funds should be available in your account within 48 hours.
Kind regards
Coleen Aanhuizen
Complaints Management