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Ephraim N

1 reviews | Active since Nov 2012

03 Jul 2020, 13:57

HORRIBLE SERVICE

Pathetic customer service

My money ***

I have been trying to get hold of the customer call centre but agents drop the line after putting me on hold for no reason.Im not happy and I been trying to get to complaints to close the account but they dont want to put me through they just put me to money account that drops lines.

Am very disappointed with the level of service I receive.

All I want is to reverse an unauthorised debit order and close this stupid account.Pitty the salary switching and debit order switching department answers very quick...Your the worst bank ever, I regret opening an account with you.

Leave the banking industry to real banks!!

0
Replies (1)
Old Mutual
Old Mutual's reply03 Jul 2020, 14:39
Official
Dear Ephraim N

We are sorry to hear about your service experience.

We will investigate and contact you directly to resolve.

Regards
Complaints Management