HN
Hlengiwe N
1 reviews | Active since Oct 2019
29 Oct 2019, 08:21
HORRIBLE SERVICE
My account is closed and my salary was paid into the closed account. I went to the Maponya Mall & Dobsonville branch to request a letter stating that my account is closed, no one was able to assist me. They made me open a new account and said I must use this one and they cannot give me a confirmation letter that the account is closed. My employer cannot pay my salary into the correct account without the letter confirming that the account has been closed. This is terrible service and is affecting me financially. Get one of your seniors to sort this out immediately before I take it to social media!!!
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Old Mutual's replyOfficial
29 Oct 2019, 09:05Dear Hlengiwe Nhlengethwa
I acknowledge receipt of your complaint. This matter will be referred to Old Mutual Finance for investigation. One of their consultants will be in contact with you directly to assist. RegardsCarol Olckers
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be referred to Old Mutual Finance for investigation. One of their consultants will be in contact with you directly to assist. RegardsCarol Olckers
Old Mutual Complaints Management
Old Mutual's reply29 Oct 2019, 09:05
Official
Dear Hlengiwe Nhlengethwa
I acknowledge receipt of your complaint. This matter will be referred to Old Mutual Finance for investigation. One of their consultants will be in contact with you directly to assist. RegardsCarol Olckers
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be referred to Old Mutual Finance for investigation. One of their consultants will be in contact with you directly to assist. RegardsCarol Olckers
Old Mutual Complaints Management