Horrible Service

I have had issues since i joined old mutual, but the recent and most annoying has been the fact that my account is debited randomly. I have called my adviser, went to one of their branches to correct this more than once. I was even given confirmation that my debit order date has been changed to the 23rd but my account was debited on the 20th still. if that was not enough after a year of having this policies an amount of R114 was debited from my account, I went to the branch to enquire about this and I was told Old mutual cannot see the debit and i had to go to my bank to reverse the amount, that was an inconvenience and extra cost to me to do that. I went back to the branch again only to be told the R114 is part of one of my policies, this amount that suddenly was debited a year after i had my policies. I ask how that is possible and they tell me only my adviser can answer that or i can lodge a complaint, I did lodge a complaint but there has been no communication. I keep getting automated emails and smses. I finally decided to cancel all my 3 policies, i get confirmation that one of the policies is cancelled. Now my account is debited again with the 2 policies amounting to R513.