Horrible service

I took a Green Lite policy from Old Mutual covering my mum about 4 years ago. I recently moved banks. I tried numerous times calling Old Mutual to correct my banking details, could never get through.<br> <br> I then left a message on their website, Weeks later a get an email from Nicole Jacobs. In her email, she states: ''The grace period for the arrear premium payment ends on 06 September 2015''. This is written communication from Old Mutual<br> <br> I completed the required document to change banking details and emailed back to Nicole.<br> <br> Today (04/09/2015) I get an email saying the policy has cancelled. I then managed to get through to Adel who only gave me excuses and stories. My mum is 63, lives in another city, she does not have print, scan, and email facilities.<br> <br> Old Mutual, your service is poor. I tried changing my banking details well in advance, you cannot just cancel my policy. Please re-instate my policy or refund all my premiums.<br> <br> Failing which, I will seek the assistance of the Life insurance Ombudsman.<br> <br> <br> <br> <br>