HORRIBLE SERVICE

Hi, I'm Mateboho Ndumo, I received several emails from old mutual regarding Policy ***, (Retirement) that I miss my premiums. So on the 16th Oct I went to Vanderbijlpark branch, they told me they are offline and asked me to go to Vaal mall branch. The lady who was assisting me told me to go and get my statement from my bank because the account number on the system is wrong and the debit date is also wrong. I asked her how come because they've been debiting from that account number for long who changed it, I refused to go to the bank because I had account number with me, I felt like old mutual is tossing me around for their mistakes. Then she phoned customer service and asked me to talk to them, and I hold for a very long time, finally Nikky pick up, I could not hear her because it was very noisy and she told me she works from home, I gave her my policy number and she told she can't help because it's greenlight and she hang up. ACTUALLY I WANT TO COMPLAIN TO CEO, I WANT TO ASK HIM WHY ARE WE NOT ALLOWED TO HAVE HIS EMAIL ADDRESS, I DON'T ASK FOR PERSONAL EMAIL I WANT WORK EMAIL ADDRESS, IS IT TOO MUCH TO ASK? Today I phoned your customer service again, I spoke to MURAAD, unfortunately HE WAS CLUELESS, HE COULD NOT HELP ME WITH ANYTHING. ON THE 22ND OCTOBER, NEDBANK SENT ME AN EMAIL CONFIRMING THAT THEY WILL START DEDUCTING FROM 30TH OCTOBER AND THE NEXT PREMIUM TO BE COLLECTED ON THE 1ST OF EVERY MONTH, BUT THEY DID NOT DO AS PROMISED. OLD MUTUAL SERVICE IS HORRIBLE.

Regards M Ndumo ***) ***