Horrible horrible service

My husband passed away in April 2023 and I’ve trying to claim ever since ,on a day to day I get excuses I don’t even care about the funeral policy and life cover I just want the investments that we both made and now I can’t seem to get it …I signed every single form and submitted every single document that was requested .till date I haven’t received a cent from them ….it’s our money why am I even struggling to get ?