Horrible experience with Old mutual

I am having problems with Old mutual looking for reasons not to payout a claim. My father had a policy with Old mutual and we were all covered at home. My father passed on in 2012 and the cover continued. My mother passed on this year in March, I went to Old mutual to launch a claim but I was told to go a get an authority letter to be a executor on my fathers estate. I followed that and it took for ever.....to cut everything short I ended up leaving it then and only continued this month. I managed to get the letter and then they sent me an sms instructing me to open an estate late account. I opened it, submitted and then another sms came in saying that there will be a delay in payment because they are busy confirming the names of the beneficiaries, that's when I realized that these people are playing around, they looking for ways to delay the process. Later on another sms came in, well now an affidavit stating why I am only claiming. I sent it ASAP and guess what??? The very first paper that caused the whole delay is wrong, it shouldn't be on the policy holder's name (my father) but my mother, what really ruffles me up is that they ask for things one by one while looking for loop holes and Boom the whole process has to over again. I went up and down trying to get this whole estate letter and opening the late estate account all for nothing. Old mutual I am so angry at you right now I can't even be around myself!!!!