1 reviews | Active since Jul 2018
Horrible experience with a claim
What a horrible experience dealing with old mutual, I submitted a two pot withdrawal on the 10th May and it's been stuck on submitted, when following I am told to wait for the 30 days SLA but no one knows why it's stuck and not being submitted to SARS.
Logged a complained on the 20th May and they said it was escalated to IT with no estimate for when I will receive feedback, I followed up twice already for an update and they keep giving me excuses that amounts to SARS are not accurate and therefore their system can not submit.
Seeing how there are so many negative reviews about the claim processes at old mutual I am not convinced that the 30 days SLA will be achieved and I wish I was able to choose another administrator for my provident fund.
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management