horrible experience horrible unreasonable service

once again Old mutual disappointed me as a client. I received and email station about my missed premium for February month they gave me a grace period saying they will just double deduct for March. I called in on the 3rd,18th 23rd March because the debit order did not go off I called again the 2nd and the 3rd to follow up I was told they have removed the block it will go off.it did not .from when my incident happened I called explained to them why my premium was missed in February due to me being held at gun point being ****** of all my possession I had to go change my bank cards make a new ID driver's licence once I was okay after the *******. the dates I mentioned was me being in contact with old mutual to notify them and also following up with any my debit order are not going off. the 2nd I was told it's all sorted the debit orders will go off and all will be Back to normal. the 3rd I get out through to a different consultant again and the was told a different version that I must email them with a motivational letter asking for my policies back . I told the lady that I refuse to reapply and go through the whole process again because the greenlight covers I have my dad signed ownership over to me because he could no longer afford it when he got ill and was placed on light duty at work. I have been paying these policies for over 7 years and old mutual and I know that when my dad came to me to ask to take over his policies he had no more revivals left and we both know that if I must apply again I'm 6 months he will not qualify for his life cover as he has already been diagnosed sickly. I made this very clear and the lady over the phone agreed with me. I the sent the motivational e-mail and they stated my revivals are no more and they have surrendered my policies due to me not paying the double debit in March . I emailed 3 x back asking them to show me proof of them trying to take the debit order because I was waiting for them to take it the funds are available. to be honest I'm not surprised by the debit order "not going off or taken" this has happened before out of the blue and after many fights back and forth to prove they did not debit left me in arrears to pay thousands of Rands to get it back now it's happening again. still no response after my last 3 mails in response to the motivational letter and feedback they gave me. I refuse to let my sick father down by losing this policies on him as I take care of him and his needs . all I asked was that after calling and explaining why the debit did not go off because of me being ****** and my account being wiped clean of my funds but I need my policies and all that happened to be rectified.all the other places understood even Sanlam whom IV moved MY business to from old mutual due to this issues constantly understood.thw only one left I am having hasels with to sort out my business is old mutual. I request proof of them trying to take the double deductions in March no response. I am highly disappointed in old mutual a institution I have been in doing business with for almost 9years. there is no one to resolve this with over the phone the motivational letter I sent was a straight forward stating they can't help me as I did not keep my end of the deal by paying double in March when I stated the funds are available why was it not taken why was I told over the phone that the block is removed the double debit will be taken end March and was not. life happens I'm sorry I did not plan on getting attacked and ****** by gun point having all my possession taken from me just glad to have my life spared. I have tried to move my fathers greenlight policies over to Sanlam as well but that was unsuccessful due to it having no revivals if I could I would because I'm done struggling back and forth with old mutual. I will not give up this fight and take it as far as I can If I must. old mutual I am disgusted in your services this last few years and how I am treated as a client for so many years