Horrible experience during funeral claim.

I had a very horrible experience with old mutual funeral during my claim. It took them 17 days to process a funeral claim. The worst is that when i went back to the branch where i was assisted(Makhado crossing branch in Limpopo) the consulted told me that this one takes long and there is nothing he can do, and he gave me the number to call the claim department, by the way this is happening when I'm waiting for the money to bury my loved one. I asked for the branch manager and the only thing she did say was that she escalated the matter and that was it. It was me whobhad to call to check how far is my claim, not the other way round. I called the their offices I had to deal with rude consultant who don't even care how this is effecting me. There was never a problem with my debit orders, but the experience was like I was asking for sponsorship.

I had to cancel all my policy which i have been paying for a long time with them because of this experience. I could imagine if my family would have to go through what i went through for a payout.