MB
Maria B
1 reviews | Active since Aug 2014
10 Oct 2025, 10:46
Horrible experience
dreadful!! all i want to do is change a beneficiary - you can’t email - the whatsapp chat insists on telling you you times our and not accepting your choice and to register you need a device with a camera - can’t wait for my policy to mature next year - this has been a dreadful experience from the get go!
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Old Mutual's replyOfficial
10 Oct 2025, 10:59Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply10 Oct 2025, 10:59
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management