OM
Ouma M
1 reviews | Active since Apr 2020
21 May 2026, 15:08
Horrible death claim service after the death of my husband.
I am writing this with confusion as to how Old mutual is giving feedback regarding my late partner's retirement annuity. He had a retirement annuity with Old mutual, last payment was taken on the month he passed on from his payslip. I went into the Sunnyside branch on Friday 15 May 2026 to enquire about that. I was assisted with forms to complete.
To my suprise i get an email from Claims department saying my husband's policy does not have funds. The contract sent to me shows that the policy started in 2020 up until October 2025.
How does a retirement policy work? as i believe his dependents should be able to claim the premiums that he was paying.
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Old Mutual's replyOfficial
21 May 2026, 15:17Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards,
Old Mutual Complaints Management
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply21 May 2026, 15:17
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards,
Old Mutual Complaints Management
Kind regards,
Old Mutual Complaints Management