MS
Maletsatsi S
1 reviews | Active since Oct 2012
08 Jan 2026, 19:33
Horrible Customer Service that led to a cancelation of my policy.
I am extremely disappointed and disgusted by Old Mutual. I personally went to the Vaal Mall Branch to update my banking details. I specifically said to the lady all my policies are to go off from my new FNB account. So, she was more focused on upselling me than to update my information correctly. In addition, when was the communication of missed premiums sent to me because I have no correspondence from my side. I did not intend on canceling such an old policy and I went to update my details, your staff failed to do what they needed to do. Please make sure to reinstate my Greenlight Policy
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Old Mutual's replyOfficial
08 Jan 2026, 19:45Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply08 Jan 2026, 19:45
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management