LY
Lindsay Y
1 reviews | Active since Apr 2011
08 Aug 2025, 14:23
Horrible Customer Service
My father has two funeral plans with Old Mutual, one for him and one for my mother. He has been trying to get hold of them for over a year and no one ever gets back to us. The plans say they have a 5% annual increase but the annual increase since 2015 has varied from 10,68 percent to a horrific 21,5 % this year. We need to talk to a broker asap and we are just on hold forever at the call Centre and our emails do not get rep**** to. This is horrible customer service.
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Old Mutual's replyOfficial
08 Aug 2025, 14:50Hi Lindsay,
We appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply08 Aug 2025, 14:50
Official
Hi Lindsay,
We appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management