HORRIBLE CUSTOMER SERVICE!!!!!

<p>So I emailed documents through to ********** on 04 October 2016 to cancel a policy. I got an email back with a reference number GSENQ ********** . On 06 October I called to find out how far the process is, the lady responded that it has already been processed on their side and they are waiting for authorization from the bank. The money should reflect in my account the following day. Today I called again and spoke to another lady who said that she doesnt see anything and will call me back (she didnt call back). Eventually I called again, spoke to another lady who also said she does not see anything on her side as well but will transfer me through to someone who will help. I then spoke to her and she advised me that nothing has happened on this request since I sent the email through to them & she also advised me that my id copy is not certified. All that effort just to find out that absolutely nothing has been done with my request.</p>