jM
jafta M
1 reviews | Active since Mar 2017
14 Oct 2020, 13:39
HORRIBLE CUSTOMER SERVICE
1. Kindly listen to this call made on the 11 september 2020, the agent name is Naheema Khan. refference number 11/09/20 Nk. 2. on the 7 October 2020 at 14h30 i spoke to Nikkie Sanda who gave me different information. and she promised me that Naheema will call me back but i did not receive the call. 3. 07 October 2020 at 02:18 PM, i sent an email to '***' and *** still there is no response.
Please listen to call number 1 and 2 and provide me with feed back on my funeral policies. and advise if thats the kind of service you provide to your clients, and also why my emails are not being attended. overall service is poor. i can imagine the service i will recieve when i have a claim. i am very disappointed.
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
15 Oct 2020, 10:22Dear jafta M
We are sorry to hear about the service experienced. We will investigate and contact you directly to resolve this matter.
Regards
Thabiet Mintin
Complaints Management
We are sorry to hear about the service experienced. We will investigate and contact you directly to resolve this matter.
Regards
Thabiet Mintin
Complaints Management
Old Mutual's reply15 Oct 2020, 10:22
Official
Dear jafta M
We are sorry to hear about the service experienced. We will investigate and contact you directly to resolve this matter.
Regards
Thabiet Mintin
Complaints Management
We are sorry to hear about the service experienced. We will investigate and contact you directly to resolve this matter.
Regards
Thabiet Mintin
Complaints Management
jM
jafta M's updateReviewer Update
20 Oct 2020, 12:28i still haven't received feedback from Old mutual, is it that difficult to listen to the calls that i have made.
jM
jafta M's update20 Oct 2020, 12:28
Reviewer Update
i still haven't received feedback from Old mutual, is it that difficult to listen to the calls that i have made.
jM
jafta M's updateReviewer Update
28 Oct 2020, 12:52Old mutual still did not contact m, so are you guys going to ignore my request.
jM
jafta M's update28 Oct 2020, 12:52
Reviewer Update
Old mutual still did not contact m, so are you guys going to ignore my request.