Horrible customer service

Call *** Aphelele

So apparently a debit order of almost R6000 per month is not enough , I missed one payment back in June 2021 and worked with old mutual to pay off the missed payment, I agreed to debit orders to clear the missed amount. Their agents mis calculated and now I am in arrears for R4 which is yet to show on my credit score so I call and try and get it sorted but to no avail , how is it right that you keep customers on hold for more than 20 mins at a time. I am done calling now , once the 6k debit for April is declined I'm sure you will call me , I will answer ur calls if I have time.

And to the supervisor Sascha marks from Pretoria I was on hold for 49mins after u transferred me so u wer no help either