HORRIBLE CUSTOMER SERVICE

Old Mutual has stressed and traumatised our family for for than 4moths now. We had put a claim in for a funeral cover on 18th of January 2022 and old mutual replayed on the 22 of January to say they have revised all document and will process the claim. 4 months later still no money. Paid out, instead they keep sending message to say that they will process. What is stressing is that we had to borrow money to make sure the funeral goes as plan. When calling there office we struggle to even get information on what could be delaying the process. This is totally unacceptable. FYI they are still debating my account every month. We are so disappointed in there inability to give us answers, we came to Old mutual because we believe they knew what they were doing.clearly no. We want our money