HORRIBLE CUSTOMER SERVICE

We have had an absolute horrible experience with old mutual. Their staff are lazy. We have been dealing with my mother funeral policy since March already. Everytime we call its a different thing. There is no consistency. They are such a big corporate to portray such pathetic service. We just again got off the phone its now again a different story. We have been sending the docs everytime.

We get one reference from one agent send the docs and then call and then get told something else. It has taken so much time & money to constently sit on the phone. There would be agents that drop the call or place us on hold so long our time would run out. Agents do not probe or investigate. They just give one word answers. The agent of today just told my mother the reference we got on Friday is for a call and thats it. NO FURTHER QUESTIONS.