sM
sibusiso M
1 reviews | Active since Apr 2017
14 Jan 2025, 06:02
Horrible customer service
Submitted a claim on the the 3rd of December & I have not received any feedback since. Instead each time I call in I'm kept waiting for close to 30 minutes before getting cut off. At one point after holding the line for a long time I was given the option to request a call back. It's been 2 weeks & I have yet to receive it...
So This company expects unemployed people yo spend the little they have on airtime following up on claims that are 6 weeks in??? This type of customer service is beyond poor! If you do call in & you get cut off, the agents don't even bother to call you back!
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Replies (1)
Old Mutual's replyOfficial
14 Jan 2025, 06:21Hello Sibusiso M, thank you for reaching out and sharing your experience with us. We sincerely apologise for the frustration and inconvenience you've encountered regarding your claim and the difficulties in reaching our customer service team.
We understand how important this matter is, especially during challenging times. Please know that your feedback is invaluable, and we are committed to improving our service.
To assist you further, one of our complaint assessors will be reaching out to you.This will help us expedite the process and ensure you receive the attention you deserve.
Thank you for your patience, and we look forward to resolving this for you as quickly as possible.
Regards
Old Mutual Complaints Management
We understand how important this matter is, especially during challenging times. Please know that your feedback is invaluable, and we are committed to improving our service.
To assist you further, one of our complaint assessors will be reaching out to you.This will help us expedite the process and ensure you receive the attention you deserve.
Thank you for your patience, and we look forward to resolving this for you as quickly as possible.
Regards
Old Mutual Complaints Management
Old Mutual's reply14 Jan 2025, 06:21
Official
Hello Sibusiso M, thank you for reaching out and sharing your experience with us. We sincerely apologise for the frustration and inconvenience you've encountered regarding your claim and the difficulties in reaching our customer service team.
We understand how important this matter is, especially during challenging times. Please know that your feedback is invaluable, and we are committed to improving our service.
To assist you further, one of our complaint assessors will be reaching out to you.This will help us expedite the process and ensure you receive the attention you deserve.
Thank you for your patience, and we look forward to resolving this for you as quickly as possible.
Regards
Old Mutual Complaints Management
We understand how important this matter is, especially during challenging times. Please know that your feedback is invaluable, and we are committed to improving our service.
To assist you further, one of our complaint assessors will be reaching out to you.This will help us expedite the process and ensure you receive the attention you deserve.
Thank you for your patience, and we look forward to resolving this for you as quickly as possible.
Regards
Old Mutual Complaints Management