********** SERVICE FROM OLD MUTUAL

The telephone service at Old Mutual is basically non existent. How can a huge company like Old Mutual do business when they don't even answer the phone lines and you have to keep waiting for 15 minutes or more , for somebody to answer a call. The knowledge of the person who is answering the phone is **********, she does not have a clue of what is going on in the Insurance Industry, and does not know what type of policies Old Mutual have. She kept on telling me that the Life Long Estate Maker Policy that i have, cannot be converted into an Endowment Policy, even though i am reading to her the terms and conditions of the policy as stated on the original policy document. It is shocking to receive such bad service from one of the oldest Insurance companies in South Africa.