********** Service

On the 11th of August, i went to an Old Mutual building in Rustenburg to withdraw some of the money i have been saving with them. They required certain documents (e.g ID,Bank statement,proof of address) which i provided.The lady that helped told me everything is fine and that i should expect the money within 15 working days (3 weeks).Soon after i got an email that asked me to email them the very same documents i took to the branch which i assumed it was an automatic email.On the 8th of September I decided to call because it was now the 4th week and still nothing happened.The agent who helped me on the phone told me they are escalating and that i should expect a call from them. A week later,still no phone call,i called in again. Same story, we will call you back.It turns out my withdrawal was declined because it didn't have the necessary documents.What is the point of me taking them to the branch if i have to scan them again myself and mail them?Stupid process.This is very unacceptable,unprofessional and irresponsible.My only option is to close down my savings plan with Old Mutual because this is poor service at its best.My reference is CE567686.