Hopeless service

I have been trying now for a week to cancel my Medical Gap Cover policy that I have had with Old Mutual for just over a year now. First I got hold of the call centre last week and told them of my request and they asked me to put it in writing and mail [Email Removed] I did that and to date I haven't received any response, automated or human acknowledging or progress on said mail.<br> <br> I then tried to follow up now a week later, and I have spent about an hour between all the different call centre numbers. The medical gap cover service number (***) doesn't appear to work, as you are on hold so long that the background music and automated \please hold"responses have ceased. I have tried multiple times and nothing works. I have tried via the customer service centre and the best they can do is \""speak to switchboard\"" which then just directs you to the same damn broken service. Or better yet you get referred to the wrong department that can't help you.<br> <br> How hard is it to cancel a damn policy! I am at wits end with you guys"