DL
Donna L
1 reviews | Active since Feb 2026
25 Feb 2026, 21:30
Honestly pathetic.. Dnt trust your money with these ****mers
Up until today my money has not been paid I was told 2 -3 working days and when those days were done now they are missing some documents. I regret the day I heard the name old mutual these people are really just here to bring out the ugly in people. No one has answers when it comes to paying but everyone knows everything when they are signing clients. If I was allowed the language im feeling they wouldn't hear the end of it
Helpful (0)
Replies (7)0
Replies (7)
Old Mutual's replyOfficial
26 Feb 2026, 07:51Hi Donna L
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply26 Feb 2026, 07:51
Official
Hi Donna L
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
DL
Donna L's updateReviewer Update
26 Feb 2026, 11:30No matter is being attended to and no email has been sent. Law states a process like this should take 60 days giving all document are filled and here I am 5 months later still waiting this disgrace of a company. I have been more than patient and I will not leave it at that. You people are really frustrating me
DL
Donna L's update26 Feb 2026, 11:30
Reviewer Update
No matter is being attended to and no email has been sent. Law states a process like this should take 60 days giving all document are filled and here I am 5 months later still waiting this disgrace of a company. I have been more than patient and I will not leave it at that. You people are really frustrating me
Old Mutual's replyOfficial
26 Feb 2026, 11:52Good day Donna L,
Thank you for your follow-up. We understand your frustration and the delay you’ve experienced.
We’d like to reassure you that your matter remains with our team and has been escalated for urgent attention.
Regards,
Old Mutual Complaints Management
Thank you for your follow-up. We understand your frustration and the delay you’ve experienced.
We’d like to reassure you that your matter remains with our team and has been escalated for urgent attention.
Regards,
Old Mutual Complaints Management
Old Mutual's reply26 Feb 2026, 11:52
Official
Good day Donna L,
Thank you for your follow-up. We understand your frustration and the delay you’ve experienced.
We’d like to reassure you that your matter remains with our team and has been escalated for urgent attention.
Regards,
Old Mutual Complaints Management
Thank you for your follow-up. We understand your frustration and the delay you’ve experienced.
We’d like to reassure you that your matter remains with our team and has been escalated for urgent attention.
Regards,
Old Mutual Complaints Management
DL
Donna L's updateReviewer Update
26 Feb 2026, 11:58Sorry but that is not good enough I have been escalated since January we moving to March and nothing has come of escalating. They were gonna call aswell to give feedback on the escalation but nothing just alot of reference numbers that serves absolutely no purpose.
DL
Donna L's update26 Feb 2026, 11:58
Reviewer Update
Sorry but that is not good enough I have been escalated since January we moving to March and nothing has come of escalating. They were gonna call aswell to give feedback on the escalation but nothing just alot of reference numbers that serves absolutely no purpose.
Old Mutual's replyOfficial
26 Feb 2026, 14:06Our team will provide you with an update via email. We do apologise for the delay.
Regards,
Old Mutual Complaints Management
Regards,
Old Mutual Complaints Management
Old Mutual's reply26 Feb 2026, 14:06
Official
Our team will provide you with an update via email. We do apologise for the delay.
Regards,
Old Mutual Complaints Management
Regards,
Old Mutual Complaints Management
DL
Donna L's updateReviewer Update
26 Feb 2026, 16:51On monday I was told money will reflect 2 to 3 days. On the 3rd day they are telling me that sars directives are assessing. What is the truth here you people are bouncing me around and taking me for a fool tha you clearly think I am
DL
Donna L's update26 Feb 2026, 16:51
Reviewer Update
On monday I was told money will reflect 2 to 3 days. On the 3rd day they are telling me that sars directives are assessing. What is the truth here you people are bouncing me around and taking me for a fool tha you clearly think I am
Old Mutual's replyOfficial
26 Feb 2026, 17:58We note your concerns, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
Old Mutual's reply26 Feb 2026, 17:58
Official
We note your concerns, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management