Hire More Call Centre Agents Old Mutual!

Item: Old Mutual
Rating: 1
Author: David J

The call centre is ridiculously poor. I only phone a service provider when I really have to. Still hanging on after 19 minutes listening to a robot voice telling me that Old Mutual "value my precious time".

Helpful (0)

Replies (3)

David J's updateReviewer Update

06 Aug 2025, 14:33

When I did get through the call centre agent (Sinazo) was fantastic. More humans, less robots please.

David J's update06 Aug 2025, 14:33

Reviewer Update

When I did get through the call centre agent (Sinazo) was fantastic. More humans, less robots please.

Old Mutual's replyOfficial

06 Aug 2025, 15:33

Hello David, we're thrilled to hear that you're satisfied with our service. Your support means a lot to us and motivates us to keep improving.

Kind regards,
Old Mutual Customer Complaints

Old Mutual's reply06 Aug 2025, 15:33

Official

Hello David, we're thrilled to hear that you're satisfied with our service. Your support means a lot to us and motivates us to keep improving.

Kind regards,
Old Mutual Customer Complaints

Old Mutual's replyOfficial

06 Aug 2025, 15:34

Good day David , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.

Kind regards
Old Mutual Complaints Management

Old Mutual's reply06 Aug 2025, 15:34

Official